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feature

📌 Feature Request​

Please complete all required fields. This form enforces the Product Operating Model workflow: Persona → JTBD → Discovery → Feature → Delivery.

Problem Statement​

Owner Olivia cannot quickly diagnose production issues without switching between multiple tools. This increases MTTR, cognitive load, and customer impact during incidents.

Owner Olivia

Olivia — JTBD‑2: Detect and Diagnose Issues Quickly

jtbd-2-discovery-sheet.md

Evidence Supporting This Feature​

  • Olivia: “I just want one place to start when something breaks.”
  • Discovery showed Olivia ignores dashboards during incidents and looks for clear signals.
  • Concierge tests demonstrated faster diagnosis using a correlated incident snapshot.

Proposed Solution (Initial)​

Implement a Correlated Incident View that provides:

  • Timeline of key events
  • Relevant logs, metrics, and traces
  • Clear starting point for diagnosis
  • Minimal noise and opinionated defaults

Acceptance Criteria​

  • Helps Olivia identify likely root cause faster
  • Reduces tool switching during incidents
  • Aligns with JTBD and discovery evidence
  • Can be validated with real incident workflows

#123 (telemetry ingestion) #456 (trace correlation improvements)

Priority​

priority:high

✔️ Before submitting​

  • Ensure discovery evidence supports the feature
  • Ensure JTBD reference is correct
  • Ensure persona alignment
  • Ensure solution addresses real incident behavior